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FAQ's

What is the BellaMoon™ 3-in1 Pregnancy Pillow made from?

  • Body Pillow Covers
    Cover Fabric: 100% Cotton
    • Inner pillow 
    Filling: 100% Polyester.
    Lining Fabric: 100% Polypropylene

     

    How firm is the BellaMoon Body Pillow?

    Our pillows are designed to be medium firmness, plump and plush. It is really important you thoroughly massage the stuffing once the pillow has been removed from the packaging.

     

    How do I wash my BellaMoon Body Pillow?

    Simply remove all the covers, machine wash at 40 °C and leave to airdry. Full wash instructions are on the inside or underside of each product. Please read carefully before washing.

     

    Can I change the covers?

    Yes we sell separate covers online. You can remove and wash your cover or swap it out for a new design.

     

    How should I store my BellaMoon™ Body Pillow?

    Each and every BellaMoon™ product has been designed with style at the forefront to ensure that our products can be a gorgeous addition to your décor.

    We recommend storing the Body pillow along the top of your bed pillows where it can be made into a feature of your bedroom interior.

     

    How can I contact BellaMoon™?

    Please send all enquires - including, wholesale, returns, cancellations, press and collaboration enquires to hello@bellamoon.info

    (Any replies from our team may filter into your junk mail so please check regularly)

     

    Safety

    Is BellaMoon™ breathable?

    BellaMoon™ has passed all required Air Permeability tests with INTERTEK UK in accordance with British Standard BS4578: 1970 Airflow through Infant Pillows.  For more information on our full suite of testing and compliance see our section on safety testing.

     

    Should I wash BellaMoon™ before using?

    It is not necessary to wash your BellaMoon™ before using it. BellaMoon™ products have been manufactured in a facility which has full compliance with Good Manufacturing Practice which is an International Standard that ensures products are consistently produced and controlled according to quality standards with a clean and hygienic manufacturing area, including laboratories and storage.

    However, if you like to wash it before use then there is no issue with that - it will not cause any damage. Follow the wash guidance on the product labels.

     

    Have BellaMoon™ products been safety tested?

    Safety is our absolute no. 1 priority here at BellaMoon™.

    We have invested heavily in ensuring full compliance with all required international testing standards. BellaMoon™. has passed the following tests, and continually researches and complies with tests which are specific to particular countries.

    ISO14184-1:2011 - Formaldehyde FREE

    BS EN71-1:2011

    California Proposition 65

    Resistant to ignition according to BS5852

    Air Permeability according to BS4578

    16 CFR Part 1500.53(f) (1-1-12) (CAN)

    REACH compliant

    REACH Reg: Lead FREE

    REACH Reg: Cadmium FREE

    REACH Reg Azo Dyes FREE

    OEKO-TEX Standard 100 Class 1 certified (EU)

    All components are Intertek Tested and proven free from harmful substances

    Free from Heavy Metals

    Free from Phthalates

    Meets CPSIA and all U.S. Federal and State Chemical and Flammability regulations.

    Meets all EC Regulations, REACH and British Standard Requirements.

    Tested by CPSC accredited third party laboratory.

     

    For more information on safety read here.

     

    Ordering, Shipping & Returns

    How can I return my order?

     

    Returns instructions can be found here

     

    Where is my refund?

    Once we have received your return and checked it for any damage, your refund will be issued.  Generally, any refunds are processed twice a month, on the 1st day of the month and the 15th day of the month. If you have any concerns, please email us on hello@bellamoon.info

    (Please note our email address ends in .co and not .com. Always check your junk mail for a response from BellaMoon™)

    For more information, see our Cancellation and Returns Section here.